FAQs
When will I receive my order?
Since orders are custom made please note processing times take 6-15 business days (this does not include holidays or weekends)
What shipping service do you use?
All orders are shipped via UPS. Best way to stay updated is by tracking your order online via
UPS.com
Shipping costs are calculated during checkout based on weight, dimensions, and destination. Shipping will be added automatically to your total cost at checkout.
All orders are shipped via UPS. The best way to stay updated is by tracking your order online via
UPS.com
Where are you located?
Proudly based in Temple City, California
My order is damaged, what now?
Rare, but possible. In the event your order is damaged, please contact us within 7 days via email at alejandra@dysanembroidery.com. Please provide order number and pictures. We will gladly help resolve the issue.
Can I cancel my order?
Due to the small nature of our business and that orders are custom made we are not able to cancel any orders.
Whoops! I put the wrong address for my order, What now?
NO worries, we got you! Please contact us immediately via email @ alejandra@dysanembroidery.com with your order number.
What do I do if my tracking states "DELIVERED", however I didn't receive my order?
Please email us atalejandra@dysanembroidery.com. Include your full name, order number and your tracking number. We will look into the matter and provide you with our findings within 3-5 business days. We are NOT responsible for any lost or stolen packages, once they have been handed over to the UPS. Package insurance is available upon request (please email us with your order number after purchase for quotes). We do recommend you contact your local UPS to report the issue if you are to incur this situation.
